Our Policies

Thank you for choosing Body Balance Institute. We look forward to helping you achieve your health and fitness goals. In order to best serve you, we have adopted the following policies and procedures:

• Payment for services is due at the time of your appointment.


• Please observe our (24) hour cancellation policy. This applies to all of our sessions and classes. Clients who cancel in less than (24) hours are responsible for the full amount of that session.


• All sessions are (55) minutes unless otherwise scheduled. Appointments will not be extended for latecomers and will end on time regardless of start time.


• Missing a regular appointment or class more than (2) times (unless special arrangements are made) will result in loss of that reserved time.


• We do not offer refunds, however transfers of credit can be arranged. All pre-paid sessions expire after (1) year from the date of purchase.


• ‘No shows’ for appointments and classes will be charged the full amount of that appointment or class.


• Clients who are sharing an appointment (duets and trios) are responsible for communicating with their partner regarding the following:


• Deciding on and booking a standing appointment.


• Giving the studio and the other client (24) hours notice if a session must be canceled or rescheduled.


• In the event that one person cancels, the other client may keep the appointment. The person who cancels is responsible to pay for their half of the shared session. The appointment will be treated as a private session only if each partner has an individual session package.


• To reserve a spot in a class, students must have completed three private sessions with one of our instructors. This policy may be waived with instructor permission.


• Paying for a class package ensures that a client will have a space in this class for a one month period. Class packages must be used consecutively, so please plan to attend each class. Students are allowed (1) make-up class per series. Drop in rates and our new pay up front plan are also available for clients who cannot attend consecutively.


• Body Balance Institute reserves the right to cancel classes due to low attendance.


• Prices and class schedules are subject to change without notice.